FAQ + Resources

Frequently Asked Questions

Note: Click on questions to reveal/hide answers
For general inquiries, please contact splunk@arrow.com.

• What is Arrow's Incremental Value Model?

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  Arrow is a leader in value-added distribution, providing expertise across a range of IT-centric technologies, operational excellence, and an ability to propel our partners to success in their markets. Some of our more distinguishing values are:
  
  Transaction Management – built on best practices proven through years of channel knowledge, Arrow provides our resellers with experienced sales support and state-of-the-art desktop and mobile tools to support your business.
  
  Financial Services – Arrow Financial Services has a suite of solutions available to ensure that financing is never a barrier for you and your customers.
  
  Arrow Work Market – Increase your revenue with greater market coverage by promoting your services through Arrow’s solution provider network and finding service providers for new supplier lines.
  
  Arrow Insight – Arrow Insight will dentify new prospects, analyze demographics and define new strategies. It will also instantly identify more profitable customers and markets.
  
  Solutions Lab – Our experienced engineers will help you design, test, demo and sell the right solutions to your customers.
  
  Arrow Education Services – Arrow offers authorized training for industry-leading IT suppliers that includes classroom, online, onsite and self-paced education.
  
  ArrowSphere – ArrowSphere provides comprehensive support for the cloud and subscription service business models of our partners. Our service catalog includes IaaS, PaaS and SaaS offerings that you can put on your own white label reseller portal.

• When will Splunk solutions be available through Arrow?

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  North American Splunk partners (excluding public sector) are scheduled to be transitioned to Arrow by end of June, 2015. This will be a phased transition, and all partners will be notified in May when it is their time to complete the process – which will occur between May 4 and the end of June.

• Already Splunk/Arrow partner, how do I start transacting Splunk business?

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  A1: First, if you are an existing Arrow partner and have a current approved reseller agreement with Splunk, there is nothing additional you need to do. However, we are transitioning Splunk partners into Arrow operations on a phased basis, and we will notify you when it is your time to be transitioned. After that occurs, you will submit your deal registrations through the Splunk Partner Portal and work with your Arrow Splunk Inside Sales Rep for quote requests and orders going forward. If you are not sure who your representative is, contact Paul Romanelli at promanelli@arrow.com.
  
  A2: Second, if you are an existing Arrow partner and do NOT have a current approved reseller agreement with Splunk, please visit http://arrowprograms.net/splunk for more information on how to become a candidate for the Splunk reseller program.
  
  IMPORTANT NOTE: Arrow is currently authorized by Splunk for North American commercial business only (excludes Federal, State, and Local public sector). Public sector Splunk partners will stay with their existing distribution arrangement.

• Already with Splunk, NOT with Arrow. How do I start transacting with Arrow?

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  If you are NOT a partner with Arrow, but do have a current approved reseller agreement with Splunk, please visit http://arrowprograms.net/splunk for specific information on the process you should go through to become an Arrow partner. You should start the paperwork as soon as you can, but please note there will be a phased transition and all partners will be notified in May when it is their time to finalize the process. All Splunk partners are scheduled to be transitioned to Arrow by end of June, 2015.
  
  IMPORTANT NOTE: Arrow is currently authorized by Splunk for commercial business only (excludes Federal, State, and Local public sector). Public sector Splunk partners will stay with their existing distribution arrangement.

• Do I need any sales or technical certifications?

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  The Splunk Partner Program has an entry level for new incoming partners called Authorized. It does not require initial certifications, but there is the expectation that every partner that signs up will intend to become at least a Premier partner in the Splunk program. The Premier level has specific revenue requirements, as well as sales, technical and architect certification expectations.

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